uk. No notification sent, no kit arrived today. 0 Kudos. Quickstart is the quickest and easiest way to setup our services. 中文客服熱線 (廣東話及國語) Call: 1-888-675-8333. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo Apply for the Job in Equipment Collections Representative at Bradford, . Thanks, DavidBelong you looking into cancel own Virgin Media account? Use our contract cancellation guide for all enquiries relating to leaving Virgin Media. Oct 2021 - Present2 years 1 month. Virgin Media London, England, United Kingdom 1 week ago Be among the first 25 applicants See who Virgin Media has hired for this role No longer accepting applications. They’re super knowledgeable on all our products and services. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. Our Products. You can find loads of helpful information on. @virginmedia I have been told I will be charged if I don’t return the equipment, scheduled a collection and they never showed. com ) to arrange an appointment for our collection team to come round and pick it up. 1. They provide telephone, television and internet services. Sort by: relevance - date. The other side of your role includes re-contracting existing customers. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. From £ 38 a month. However, Virgin now claim they have not received all the kit and is charging me for the one piece of equipment. All our offices and call centres are working to Covid secure guidelines. co. Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. I have cancelled my Direct Debit and would appreciate not being threatenedTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Final payment in Collections. Options. I'm sorry to hear about the issue you're having with the returns kit. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. Virgin Media line rental £19 a month required. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. You’ll also find straightforward tests that’ll check for faults on your own phone line. We deliver over 140,000 home visits annually in the Republic of. Turn on your TV and get connected. Completed Level. The forum team maybe able to help and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Bradford. This is currently one of the most affordable. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Resolved “No phone for over a week” Resolved “Charged too much” Resolved “Incompetent and Apathetic!”. Find out how to do it yourself, or how to get one of our engineers to help. HistoryVirgin Media recollecting old equipment. Imagine my surprise then when I today received an email from another debt collection. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. 7 ★. Virgin Media O2 is at the start of a new era. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. happyhippo207 • 3 yr. Apple Fitness+ is free for 3 months, then £9. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. This is absolutely diabolical service. We. 1 ACCEPTED SOLUTION. Step 2: Label your package. They provide telephone, television and internet services. Alternatively, dial 0345 454 1111* from any other phone. Phone. Terms and Conditions – PAYG Mobile. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. If you can set up using a Self-Install pack, but choose to use an engineer for. It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. And if I ask virgin via watsapp they say to phone but I have a baby and I don’t have much time to sit in. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Virgin Fibre Areas only. Please look out for a purple envelope, at the top right of the page. Virgin Media. 3 weeks ago. Returns team were useless for us. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. Mon-Sat 9am-5pm. Various cable mediums are used in modern systems to transmit data. Kit collection. About our Virgin Landline help and support page. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. the property has had VM before, you may just get a Quickstart kit delivered. Broadband. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Another Returning equipment Issue. Share with up to five family members. Hi @stevedh2. Full time People enjoy this job; Good employer; Good shift notice. Simply press 1 when you get through to the automated menu, and you'll be put through to. You can contact our collector directly on 01. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. Regional Customer Premise Equipment Collections Manager Virgin Media. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. You can also email EquipmentReturns@virginmedia. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. I’ve been incorrectly called c20 time from various numbers most recently 0800 183 6411. View, change. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Gateshead. Wrong equipment sent for hub 5. Virgin Media recycle kit usually comes with a letter. Plug into the Virgin Media wall socket. uk) to request they correct the data wrongly indicating equipment. It took nearly 5 months to get the overpayment back. Broadband, TV and phone customers 150 free from your Virgin Media phone 0345 454 1111* from any other phone line Mobile customersRe: Returning equipment. Can't specifically answer your question about packaging but suggest you make a note of the details (model, serial no. Virgin Media customers can return their equipment for free. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). <br>Carrying out quality audits on previous installs and also live audits on technicians, van audits, site audits , ladder. ahhh the rubbish that is CS - you could try this. Then enter your email address, and click on email me my new label and follow the instructions. Equipment Collections Representative Virgin Media. Chop and change TV, broadband and phone services to create the perfect deal for you. Mon-Sat 9am-5pm. You can also ask our friendly recruitment team any questions you may. New customers gettting my package, plus a phone are offered £25. Discount worth up to £352. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. This is absolutely diabolical service. If it’s not a technical issue you need help with then we’re here to support you on. I need to get the equipment back to them before they charge me and due to my mobility issues I can not get to a yodal drop. Good job if you're placed with a good team of people. Expertise in implementing, developing and reviewing procedures. VM sent packaging for equipment which was duly returned. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. Proper breaks; 7. Virgin Mobile billing. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Once the system processes the return, the reminders will stop. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). com) to arrange an appointment for our collection team to come round and pick it up. businesssupport@virginmedia. Why has yet another prepaid item gone MISSING, yet yodel are LYING about it being delivered at 1. Stream from Virgin Media. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. ) of all kit that you are returning. It’s all part of the Virgin Media service. You can ret. All Virgin Media equipment, except the Stream product, require co-ax connection. Plug the cables into the hub. Hi, Hope all are well. What to View ; Switching ; Virgin Media and O2 ; Help. So far so simple. I was assured that I would not be billed the £40 (I'm owed £72 as a. Salary: £25,000. on 22-09-2022 11:27. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Working hard to help connect the nation, shop our offers and order online. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Today I have received a letter from debt company bpo collections asking for £20. . Can I request a disconnection online? Yes you can. com to arrange pick up. To find your nearest collection point, just go to recycle-more. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. on 05-03-2022 19:10. Broadband. Hello all, I have booked a collection with the collections team to come around and pick up my equipment. You'll be the person who collects our equipment from active or disconnected customers premises. co. Follow these steps to install your virgin Media Broadband, TV and Phone service. Sutton, England. They provide telephone, television and internet services. I carefully collected my virgin media equipment and sent the package. I have recently left Virgin Media due to moving to an area where you have no presence. here - 5396116. com, the worlds largest job site. Regards. If you don't return it they have a right to charge you for it. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. on 12-11-2022 09:30. We would like to show you a description here but the site won’t allow us. D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. Phoned to chase, 45 minutes trying to get someone to make sense. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. So is this legite thank youEquipment not received. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Hello. I've been waiting in all day for someone from VM to collect my old equipment. Find out all you need to know about contract lengths, equipment, cancellation and more. Final payment in Collections. I'm sick of waiting for these to be collected and they are gathering dust. Any remaining balance will be applied to subsequent bills until the credit is used. Hello. question now is about return equipment. Browse Virgin Media Virgin Media Community. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. STOKE ON TRENT. SpeedYou can then easily manage your appointment online if you need to make changes. equipment, enabling us to save space on our fleet. Once you've got your equipment home, you may need some help setting it all up. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. Virgin Media provides financial support for the UK’s network of WEEE collection facilities. You have the account number and the address if you can't find it with them there is a problem with your system. Virgin Media; My Virgin Media; Shop;. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. If we can’t collect it, we’ll send you our free postal returns packaging. Cost of living crisis. Eligibility was extended to those receiving support payments in February 2023. . Equipment collection . My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. Virgin Media recycle kit usually comes with a letter. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Collection of equipment issues. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. While I was at Fujitsu I was employed as a quality coach, duties include coaching and guiding install technicians and team managers within all aspects both technical and practical of a residential installation on the Virgin media contract. Any remaining balance will be applied to subsequent bills until the. Thanks for posting on the Community Forums. We all know and love the internet and TV services that can enter our homes through entry points. equipment. Registered office address: 500 Brook Drive, Reading, RG2 6UU. HomeI'm sorry if this is the wrong board. You can call us between 8am to 4:30pm Monday to Friday. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Our head office sites. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. on 26-12-2022 00:50. I'll pop you over a PM now so I can take some details and look into arranging a collection for youApply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. A Virgin Media wall socket is simply a point of entry into your home. 21000 Function: Customer Contact Closing Date: 25/08/2022 You ll be the person who collects our equipment from active or disconnected customers p. Standard prices apply from month 13. Many of the electrical and electronic items that we throw away can. Communication with VM was pretty mich impossible, I never received a reply mail or letter to any of this, but luckily the collect+ tracking. 12 jobs. 0k per year. If you have a diagnosed fault with your TiVo, it will be replaced with a V6 as a matter of course. co. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. You may choose to receive a paper bill instead. 42 minutes ago. Virgin Red has opened its doors on an exclusive, invitation-only basis – with groups of new members joining the new Virgin Red app over the course of several weeks. businesssupport@virginmedia. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. . Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. Step 3 - Label the box – a letter came with the. Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Home. You’ll be provided a set number of homes to visit per day through a handheld mobile device. Thank you for posting, welcoming you onto our community forum 😊. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. Virgin Media is a telecommunications company. We would like to show you a description here but the site won’t allow us. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. Termination date 6 April. lobat. 1 follower 1 connection. Research salary, company info, career paths, and top skills for Equipment Collections Representative Make a payment in My Virgin Media. Also when I followed the instructions and peeled off the original address. Further exclusions & legal stuff apply. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. Today I have had a text and an email saying I haven't returned the kit. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. Mbps average. To learn more about our equipment and technical support click here. Here you’ll find all the help you need for Virgin Media related problems and issues. Tanmoy. Collection of kit. Options. Hi SueBW4 👋🏼. 0 Kudos. Alternatively, you may be charged a fee for failing to return the equipment in a timely manner. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. If you cancel during your minimum term an early disconnection fee will apply. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. Naturally nobody turned up to collect the box and I've waited in all day. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. It’s the fastest sport on Earth – and it’s back for 2023! Formula One returns with the Bahrain Grand Prix, taking place at Sakhir’s International Circuit on Sunday 5 March. on 07-05-2023 08:56. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. Introducing the My Virgin Media app . If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. 11. During this time, any reminders would continue to be sent as these are pre-scheduled. It. systems. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. “In 2020, we refurbished and reused 1. 50: Based on taking the Big Kahuna Cinema & Sports bundle. IT Department. Debt collectors for no debt. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. In your email, include your address, account number, area code, and other essential details. Bob. To do this, you’ll need to wait until you receive your tracking email. You’ve clearly mishandled my data for this to happen and I. co. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. Shop. 2 out of 5 stars based on 20 anonymously submitted employee reviews. The best way to cancel Virgin Media is over the phone. The Collections Agent role is open to everyone - simple. Contacting customers whose invoices are overdue for paymentManage your account with My Virgin Media. My Virgin Media . I have been requested to return my virgin media equipment and i selected a date for an engineer to visit but they never came and no response was provided, i would like to reschedule a collection. £8p/m extra or included with Gig1 or Volt. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. £25. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. It's easy to find the help you need for your broadband, home phone and mobile account on the go. KMM116247153I15977L0KM - I think that was my account. My hub and TiVo box were collected by a driver in a Virgin van today. the job is easy. Also note date and time the items are collected and some identifying details of the person who collects (van reg. . Mobile customers. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. Have already requested packaging to go to another address. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. On this letter, there is a label sticker. Apply Today. Virgin Media billing and payments help and support. You can see your private messages at the top of the page, in the envelope icon. Pack up your equipment in the Virgin Media recycle kit provided. 5k per year. We would like to show you a description here but the site won’t allow us. Hi, I returned my equipment to Virgin earlier this month with all the 3 pieces of equipment enclosed in the packaging I received. QuickStart, set up and connections. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. Drop us an email at the relevant address above with your business name and company. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Options. Thanks for posting on the Community Forums. Discount worth up to £511. Working hard to help connect the nation, shop our offers and order online. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. Equipment Collections Representative in Customer Service & Call Centre with Virgin Media. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. Nottingham, England. All customers need to do is contact Virgin Media to arrange the return. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. Hi. I was at the store where I bought it and they told me to call the virgin media support team. May I ask if you've been able to return the equipment? For more information on this, please read here. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). The legal stuff £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick(s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. You can actually return the equipment yourself rather than wait for the doorstep collection. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. I can just manage the internet. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. £35 setup fee applies*. If this does not work, or you've lost your remote control, you'll need to complete the remote control order. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. This depends on the equipment you want to recycle. I don’t have, have never had and now will never have a virgin media account. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. Broadband. Sign in . I am not prepa. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. We would like to show you a description here but the site won’t allow us. Pay not so good for. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. Introduction. Re: Problems returning my equipment. . How many stars would you give Virgin Media? Join the 78,059 people who've already contributed. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday.